CRM-blogs

CRM-blogs

Oracle Siebel CRM: from basic to applied training

Thursday, 16 March 2017 10:19 | Aleksandr Shevtsov

My colleague has recently tried to answer the question "why do we teach customers?" in our CRM-blog. Today I would like to describe this training.

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Multi-stage marketing campaign with CRM

Friday, 25 November 2016 14:12 | Vasiliy Tokarchuk

Today many organizations use marketing campaigns to inform clients and partners, conduct a survey, invite to event, offer a product or a service, increase loyalty of clients etc. They usually use simple campaigns for one interaction with a target audience through a selected channel. But is such approach always reasonable? Let`s take a closer look at the benefits of multi-staged marketing programs (a set of campaigns) in practice.

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Typical integration scheme for telecoms - capabilities of Oracle Siebel CRM

Thursday, 21 July 2016 11:32 | Sergey Dzhentemirov

Proceeding with broad integration capabilities of Oracle Siebel CRM, today I would like to bring up an example of implementing these capabilities in practice in a telecommunication company.

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CRM and Contact Center integration. A view from inside

Monday, 25 January 2016 12:34 | Vasiliy Tokarchuk

During the last time such kind of integration is not a rocket science. However if you look in more detail it is quite often being found that such integration was done not actually in a correct way and it significantly restricts both systems functionality. Today I would like to show the practical example of Contact Center integration from the IT view.

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Choosing between Oracle Siebel CRM and Microsoft Dynamics CRM for Telecommunications

Saturday, 07 July 2012 11:29 | Oleg Nechiporenko

Selecting the CRM-system is one of the first tasks an organization faces before the integration project begins. A simple search engine will link you to many articles that compare the most common CRM-systems, and also give tips on how to choose the best one among them. However, in most cases these articles are based on a general system information available at the vendor`s website.

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Collection process automation

Do you want collection officers to give really tangible result? Do you want specialists to use their working time more effectively? Are you trying to make Collection process controllable? Siebel CRM development matters and your goal is to ...

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